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We always endeavor to provide the best service and products for our customers. However, on rare

occasions, we recognise that there may be times where our customers may not be completely



To ensure we are able to put things rights as soon as we can, please read our complaints

procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything

has been carried out to our usual high standards.


In the unlikely event there is anything you are not completely satisfied with, please contact us as

soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01455 377528, or write to us at, 21 Martha Road, Derby, DE22 4PB or email us at and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where we are unable to resolve your complaint using our own complaints procedure, as a Which?

Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event

that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to

them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241


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